Have you ever had that parent that has their child enrolled in your program and they are a complete headache to deal with?
The parent that wants their child to be the best, and their kid just wants to have fun? So in turn it makes it difficult to push there kid along…
The parent that does not want to have to abide by any program rules and thinks they should have a pass…
The parent that is constantly interrupting your lesson while standing on the sidelines…
The parent that gets upset because their child is not excelling fast enough, yet their child is having a hard time grasping basic concepts and they are to busy on their phones to notice…
The parent that never lets their child have a chance to speak on the goals that they have…
The parent who is simply never happy…
Listen, I have been there and have experienced all of these parent types and more. All I can say is this, protect the culture of your program. Sometimes, money is not worth the headache, and there are others out there that can replace their spot.
You should never have to dread dealing with a parent. Remember who you are teaching. It is their child. As a professional, you know how to bring that child along best to be successful. If a parent is not a professional equestrian, who are they to tell you how to do your job?
Many parents take kindness for a weakness. It is ok to be kind, but hold your boundaries. Set your expectations up front and do not waiver. Some will try and push through and go around, but hold your ground.
If they are impossible to make happy, than a simple- “ I see that you are unhappy with my services that I have been providing, and it’s clear that I am unable to meet your needs. I only provide 100% satisfaction guaranteed. With that being said I do not think I am the best trainer for what you are looking for, and will be terminating your lessons effective immediately. I wish you all the best in your future endeavors and thank you for allowing me the chance to work with you.” Email. Then refund money as needed.
It’s alright to fire a client. The worst part is when the student is amazing, and the parent is difficult. However, you have both a positive culture and environment to protect. So do what you need to do, in order to protect it.