Non-Personal ways to Terminate Clients from your Equine Lesson Program
When it comes to terminating clients it may not always be pretty, and it may get pretty uncomfortable. Trust me when I say this, you will at some point have to terminate a client.
This is why it is important to a have a system in place where it does not make things personal, and have all of your policies and procedures so tight, that when it does come time to terminate a client, they will most likely be terminating themselves.
Examples of policies where clients terminate themselves:
1. Two no call no shows automatically result in termination from the program.
2. If you do not claim your lesson spot by “certain date”- you will be added to the waitlist
3. If we do not receive payment on time- you will be removed from the roster and added to the waitlist.
Here are some ways to make this happen, and it would be easier on you:
From your business email, not your personal one- send the termination email and why they are being terminated.Most likely it will be because they have violated a policy or procedure. This is one of the reasons why it is important to have a separate email.
If you have an online booking system, you will be able to cancel their lessons without any contact making it not personal. Most systems will notify the client their session has been canceled. KEEP EVERYTHING IN WRITING (text or email). This will be your proof in case anything happens. It is crucial to have an electronic way where both you and your clients can see your bookings.
What systems and processes do you have in place to terminate clients, easier?